Reviews For Surrey Square
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Phenomenal service!
When I moved here,I was greeted by a very sweet and welcoming lady name Julie. Julie helped us along the way for a fast and ... easy process. She introduced the rest of the staff who were also wonderful as well and showed us around the apartment complex. The apartments are nice and spacious. Pet friendly as well for our golden retriever baby. Read More about Phenomenal service!By: Jennifer and Maria
Source: Property SiteA Wonderful Experience at Surrey Square Apartments
From the moment I began the application process, the customer service I received from Ms.Julie at Surrey Square Apartments ... made me feel welcomed, valued, and supported. Moving can be stressful, but their staff (Ms.Julie, and Ms.Anna) consistently demonstrated professionalism, patience, and a genuine willingness to help every step of the way. Whenever I had questions about the application process, documentation, or move-in requirements, the team responded promptly and clearly. (Thank you to Ms.Smith as well) They took the time to explain everything thoroughly and ensured I felt comfortable throughout the entire process. What stood out most was their positive attitude and commitment to making sure my transition was as smooth as possible. Read More about A Wonderful Experience at Surrey Square ApartmentsBy: Justyn Roy Verified Resident
Source: Property SiteSurrey Leasing Consultant
The leasing agent is the reason I picked Surrey Square. Julie was very helpful and very pleasant to meet. She is a great ... representative for Surrey Square! Read More about Surrey Leasing ConsultantBy: Phyllis
Source: Property SiteJulie, Office Staff
Julie in the office is always welcoming, patient, knowledgeable, and kind. Very professional. I appreciate her very much ... and always gravitate to her if she is in the office for assistance. Read More about Julie, Office StaffBy: Rosemary Weathers Verified Resident
Reviewing Surrey Square
I always enjoy coming to the office. The staff is always welcoming and ready to assist. Julie, is always a joy to see. Very ... patient, knowledgeable, and professional. Always positive and caring Read More about Reviewing Surrey SquareBy: Vivian Dede Verified Resident
Snow removal
Please clear the sidewalks and lot of snow and ice. A guy approached my wife last night for parking in a space that he cleaned. ... It turned into an argument. He doesn't understand that this is a public parking lot. We don't have assigned spaces. To stop further conflicts with residents can management take care of this. Thanks Read More about Snow removalBy: Juma Handon Verified Resident
Outstanding
Outstanding great customer serviceBy: Edwin Fisher Verified Resident
Great service
I have been a resident since 2019, and I love being a resident , the staffing is amazing. The 2 Ana’s Ana.V and Ana.R are ... fantastic!! They all need monetary recognition !! Read More about Great serviceBy: Xavier Mack Verified Resident
Property
I came to the property, and the leasing staff are very friendly and helpful.By: Johnnie White Verified Resident
it good ??
goodBy: Solomon Belachew Verified Resident
Registration
Fast and easy.By: Tyeshia Walls Verified Resident
Apartments denied
I want to said about very bad experience in surrey square the people there aren’t not professional it was one week my application ... was pending and then I call to ask because I never received a call from then I have a good credit I ask them why my application is denied the lady said I don’t know I don’t see any reason so I don’t understand honestly I don’t recomended this place very bad customer service Read More about Apartments deniedBy: Jonas
Resident
Been here 21 years the staff is great but trying to collect damages to my vehicle that was vandalized inside the gate wasn’t ... fair Read More about ResidentBy: Phyllis Johnson Verified Resident
Great communication Ms Ana Ventura
NABy: ANN-MARIE JOSEPH WILKERSON Verified Resident
Noise
[email protected]By: Marilyn Wedge Verified Resident
Mr
ExcellentBy: Richard Oduro Verified Resident
Mice Infestation & Double Homicide
Lerner Surrey Square has been a nightmare to work with and their management Fay Smith and Ana Ventura are dishonest and will ... go out their way to attempt to keep your security deposit. Please note there is an active mouse infestation since the beginning of my lease and a double homicide that occurred here in December 2024. Fay kicked me out of the leasing office when I told a potential tenant about it. Her response was "crime happens everywhere". Read More about Mice Infestation & Double HomicideBy: Anonymous
Mice Infestation & Double Homicide
Lerner Surrey Square has been a nightmare to work with and their management Fay Smith and Ana Ventura are dishonest and will ... go out their way to attempt to keep your security deposit. Please note there is an active mouse infestation since the beginning of my lease and a double homicide that occurred here in December 2024. Fay kicked me out of the leasing office when I told a potential tenant about it. Her response was "crime happens everywhere". Read More about Mice Infestation & Double HomicideBy: Anonymous
New tenant
First weekBy: LeRoy Taylor Verified Resident
Disappointed
This complex has provided some of the worst experiences of community living that I could’ve ever imaginedBy: ABIGALE ALLEN Verified Resident
Overall Rating
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